Returns & Refunds
How returns, refunds, and damaged item claims work at Zefro Store
Return Eligibility
Returns are accepted only for items that are damaged, defective, or wrongly delivered. Products must be unused and in original packaging. Contact us within 48 hours of delivery to start a return.
Damaged or Wrong Product
If you receive a damaged, defective, or wrong product, message our support team with your order details and photos of the item. We'll verify and arrange a replacement or refund.
Refund Processing Time
Approved refunds are processed within 3-7 business days after verification. Refund timing to your bank/UPI account may vary depending on your payment provider.
How to Request a Return or Refund
Contact our Support Center with your order ID, phone number, and a brief description of the issue. Our team will guide you through the verification and return process.
Important Notes
Refund or replacement approval depends on order verification and product condition. Used, damaged-by-customer, or incomplete returns may not qualify. Delivery charges (if any) are non-refundable.
